The City of Jackson, MS Water Sewer Business Administration organization (WSBA) handles billing and collection related to water revenues for the COJ Public Works Department. Over the last few years, The City has taken steps to correct issues related to its water metering system and its technical stack and ultimately increase revenues from water related sales. As part for this process, The City is pursuing a restructure of the WSBA to achieve more effective and efficient operations. As part of this Project, Tommy McClung assisted the City with the development of a stand-alone WSBA business unit based on industry best practices and similarly sized Meter to Cash municipal operations. The Project scope will be delivered in two phases: 1) Organizational Analysis & Design and 2) Organizational Change Management Plan Development.